FAQ: Your "Burning" Questions ;)

How can I get a Tidings candle?

We launch candle batches the first Tuesday of the month unless otherwise announced on social media. Batch release times are announced on our Instagram (Instagram.com/Tidingscandleco) and Facebook pages.

Why are they limited release?

Many candles are made in one of a kind beach-found, vintage and other one of a kind containers sourced at coastal landfills through beachcombing and mudlarking (others are found in antique stores)- they are a limited resource so they cannot be made in unlimited quantities; they are handpoured in small batches. Since many of our candles contain beach finds that are also a limited resource, we will never have unlimited candles available. We have also added treasure candles to our collection that include hidden reiki-infused crystals and other treasures.

I had candles in my cart during the sale and then they were gone. What happened?

During the batch release there can often be many people on the website or with the same candles in their shopping carts simultaneously. Similar to the way concert tickets are sold, whoever checks out with the candle first will be able to purchase it and it will disappear from the other carts in order to ensure the same candle is not sold multiple times. We apologize for any inconvenience but this is the way the Shopify platform is set up in order to protect purchases for customers.

Are your products safe and environmentally friendly?

We use all-natural soy wax and "clean" scent which is the safest cancer-causing toxin-free material on the market as our chandler is a migraine sufferer. While many candles sold by large retailers are made from paraffin (made with petroleum, thus soot-creating) wax and potentially full of toxins, we feel strongly about using the safest materials possible for your home, you and your pets.

Whenever possible we use biodegradable packing materials (boxes and packing peanuts) and recycled cardboard. We upcycle/reuse all packaging material we receive as well.

What is your container refill/return policy?

Unfortunately due to space we are no longer taking vessels back to reuse at this time. If you have a special vessel you’d like repoured as a custom, message us and we can work with you.  

Have more questions? Email Chandler in Chief Mary McCarthy marytmccarthy@gmail.com