FAQ: Your "Burning" Questions ;)
How can I get a Tidings candle?
We launch candle batches the first Tuesday of the month unless otherwise announced on social media. Batch release times are announced on our Instagram (Instagram.com/Tidingscandleco) and Facebook pages.
Why are they limited release?
Many candles are made in one of a kind beach-found, vintage and other one of a kind containers sourced at coastal landfills through beachcombing and mudlarking (others are found in antique stores)- they are a limited resource so they cannot be made in unlimited quantities; they are handpoured in small batches according to container availability. Since many of our candles contain beach finds that are also a limited resource, we will never have unlimited candles available. We have also added treasure candles to our collection that include hidden reiki-infused crystals and other treasures; look for the Tidings candle where you can choose your vessel, scent and treasure.
I had candles in my cart during the sale and then they were gone. What happened?
During the batch release there can often be over 100 people on the website at one time, and up to 20 people with the same candles in their shopping carts simultaneously. Similar to the way concert tickets are sold, whoever checks out with the candle first will be able to purchase it and it will disappear from the other carts in order to ensure the same candle is not sold multiple times. We apologize for any inconvenience but this is the way the Shopify platform is set up in order to protect purchases for customers.
I made several purchases in one day, can you combine shipping?
Because people are sometimes rushing to buy a candle, we have found that often there are multiple purchases by individuals on a given day. We used to try to do refunds and combine shipping, but this caused us to have to recalculate new package and postage weights outside the system in addition to doing calculations and refunds for what soon amounted to many dozens of orders and it became impossible to spend the time in administration, so we had to abandon this policy and now cannot offer shipping cost refunds. Postage paid on one order is often not enough to cover shipping two candles depending on candle weight. If we see that there are more than three separate orders we will try to refund the shipping cost on one of them when possible and will often ship in one box to save on the cost of resources. Please note that when possible we use biodegradable packing materials and recycled cardboard. We upcycle/reuse all packaging material we receive as well.
What is your container refill/return policy?
Unfortunately due to space we are no longer taking vessels back to reuse at this time. If you have a special vessel you’d like repoured as a custom, message us and we can work with you.
Have more questions? Email Chandler in Chief Mary McCarthy email@example.com